Customer Frequently Asked Questions (FAQ)

Why won't my checkout ship to USA?

If you are receiving an error message at checkout saying items are unavailable in your region, and you are in the USA, this is because you have products in your basket which are for other regions. Please select USD as the currency in the navigation, empty your basket and add the products you wish to purchase from the collections.

What is Allster?

Allster is a marketplace helping you discover an amazing world of contemporary, innovative Irish products and makers. We want to show everyone that there is more to this island than leprechauns and shamrocks.

When you shop with us, you can be sure that your money will find its way to individual artisans and small businesses on the island.

 

What Makes Allster Different

Although most of our available products come directly from the makers to you, Allster also purchases some products directly. This means we can advertise and fulfil orders ourselves, ensuring our most popular products are available to you with low cost (or free) shipping options. You can see the products with free shipping to the UK and Ireland (min £50 spend) here and to the USA here.

This sets us apart from other online marketplaces and, by taking a proactive role in the marketing of products, enables us to help small businesses reach customers that they would otherwise struggle with.

 

Shipping & Delivery

Products ordered directly from Allster are shipped in single packages and often come with discounted or free shipping to the UK, Ireland and America. We dispatch the same day if ordered by 3pm GMT.

Each of the sellers on our website sets their own shipping policy, which includes prices and available destinations. So, if you notice that your shipping cost for those products is high, it’s most likely because each seller is charging you shipping.

If you experience this, please contact us and let us know.

All products on Allster are available in the UK & Ireland. Make sure to choose your country’s currency in the top menu bar to ensure you only see products available to ship to your location, wherever you are in the world.

Every product page has the relevant seller’s shipping policy listed underneath the product description.

Please bear in mind that many of the products offered for sale by sellers on Allster are handmade or customised and that delivery times are likely to be longer for those items. 

 

What happens when I place an order?

Once you place an order, you will immediately receive an order confirmation email and a receipt email stating that your order is now processing.

• Your order email will detail each product you purchased.
• Your shipping costs will also be detailed in your order email.
• The Seller will be informed of your order once placed, and will begin processing your order.
• Once the Seller has finished processing your order, they will mark the order as completed, indicating that the product is now been dispatched. 
• If a tracking number is available, it will be added as a note to the order at this stage.

If you order from multiple sellers in one order, they will each send you a 'completed' order email to confirm that they have finished processing and confirm that the package is now on the way.

When you process an order, you enter into a contract with the seller directly for the provision of the goods. This website is not a party to this contract. Orders are binding when an order confirmation is received by you from the relevant seller. If for any reason the seller is unable to accept your order, they will notify you of the unavailability of the goods. You can then cancel the agreement and the seller will refund you in full. You have a right to cancel your order for a period of 14 days and to obtain a full refund (exclusions apply).

 

Payment methods

Allster accepts all forms of major debit and credit cards, PayPal, Shop Pay and Klarna.

Our payment processing is done by Stripe ensuring a fully compliant, high security checkout experience.

 

Complaints Procedure

If you have a problem with the service provided to you by a seller or any product which you purchase, we recommend that you submit the complaint to Allster by email at info@allster.co 

Your complaint is the responsibility of the seller to resolve (unless your products were supplied directly by Allster) but it is very important to us to help resolve any issues. Quite often our sellers are working second jobs or are individuals and sometimes they just need a little reminder that an order is outstanding or they have questions to answer.

For the avoidance of doubt however the matter of cancellation of the contract or any refund or dispute in respect of the product must be dealt with directly with the seller with whom you have entered into the contract for the sale of the goods.